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Frequently asked questions
What is ShieldWave?
A small home sensor that listens for Wi-Fi attacks (like forced-disconnect floods) and alerts you and the people you choose. It is detection only and never transmits or interferes with any network.
Does it slow down my Wi-Fi?
No. ShieldWave only listens; it does not connect to or route your traffic, so it has no effect on your Wi-Fi speed.
What should I do when I get an alert?
Check that your cameras, phones, and other devices are back online. If alerts keep coming, take it seriously and look into it. Occasionally an alert can be a false alarm from interference or a glitch.
How do I choose who gets alerted?
In the app, open the Contacts screen to add people and pick how each one is notified (email, text, or call). You can edit or remove them at any time.
How is my data handled?
We collect as little as possible, store it securely under your account, and never sell it. See our Privacy Policy for the details.
How do I delete my account or data?
Email clarivasupport@clarivaapps.com and we'll help you remove your account and associated data.